Refund Policy

User Registration:
To access our services, users must register via the DECHARGE.NETWORK application available on the Play Store or Apple Store. Registration requires providing personal details such as phone number, email, and name. Users can choose to register using their phone number, email, or Facebook account. Additional information may be requested based on the services chosen.

Connection to the Service:
Users can access charging points from the DECHARGE.NETWORK App.

Charging Session:
A charging session commences when users connect to a charging point via the app and concludes either when the session timer expires or when manually terminated by the user. Users are responsible for ensuring the charging process begins and completes successfully, verified by the charger's LED status.

Requesting a Refund:
Users seeking a refund can submit a request through the app, providing necessary details, or contact our support team via email at [email protected]. Refund requests must be submitted within 72 hours of booking to be eligible. Approval and processing of refunds may take 3 to 5 business days.

Refund Eligibility Criteria:
Refunds may be granted under circumstances such as device malfunction despite power supply, software/firmware issues from our team, hardware issues within warranty, automatic shutdown errors, firmware-related programming errors, technical failures causing abrupt stops with documented energy consumption, and instances where payment was successful but access to booking failed. Refunds are not considered for other cases like failed payments or user error.

DISCLAIMER:
REFUND PROCESSING TIMES MAY VARY DUE TO TECHNICAL ISSUES INVOLVING BANKING PARTNERS, FOR WHICH AARKAY SPATIAL COMPUTING LLP DISCLAIMS LIABILITY.