Privacy Policy

DECHARGE.NETWORK ("DECHARGE.NETWORK", "we", "us", or "our") values your privacy. This Privacy Policy outlines how we handle your information when you interact with our digital platforms, including our website and mobile application. It is important that you read this Privacy Policy carefully. If you do not agree with any part of this policy, we kindly ask that you refrain from accessing our digital platforms.

This Privacy Policy covers all our services, with additional privacy information provided as needed for specific services. We reserve the right to modify this Privacy Policy at any time and for any reason. Changes will be notified by updating the "Last updated" date of this Privacy Policy. We encourage you to review this policy periodically to stay informed of any updates. By continuing to use our Application after such changes are posted, you acknowledge and accept the revised Privacy Policy.

Please note that this Privacy Policy does not govern the practices of third-party online or mobile stores from which you download our Application or make payments. These third parties may collect and utilize data in accordance with their own policies, for which we are not responsible.

1. Collection of Your Personal Information: We collect personal information directly from you, as well as information about your usage of our services and data from third-party sources. This information helps us provide and improve our services, personalize your experience, and develop relevant apps, technologies, and content for our users.

   We also use personal information to deliver tailored advertising that may interest you. Examples of instances where you may provide personal information include:

   • Creating an account or registering with us, where we may ask for details like your name, date of birth, or email address.

   • Placing an order for a service or product, where we may request your name, address, contact details, and payment information to fulfill your request.

   • Contacting our Customer Service team, where we may need information to verify your identity and assist with your inquiries.

   • Engaging in communications with our Customer Service or other departments, where your interactions are transmitted through our systems.




2. Sharing Your Personal Information: We may disclose your personal information to our affiliates and to service providers who work on our behalf. Additionally, we may share your personal information with trusted partner companies, such as OEMs or insurance providers, to fulfill your requests for products and services, and to provide information about products and services that may interest you. In compliance with legal obligations or to protect ourselves and our users, we may also share personal information with law enforcement agencies.

3. Push Notifications: We may request permission to send you push notifications containing relevant information. If you prefer not to receive these communications, you can manage your preferences by adjusting settings on your device.

4. Collection of Service-Related Information: In addition to the information you provide directly, we collect data about your use of our services, which may include:

   • Product Information: Details such as product model, hardware information, unique identifiers, serial numbers, software versions, device details, MAC addresses, IP addresses, cookies, pixels, subscription details, and device settings used to access our services.

   • Log Information: Diagnostic, technical, error, and usage data, including timestamps and durations of service use, search queries, and cookie-stored information.

   • Location Information: GPS signals or data from nearby Wi-Fi access points and cell towers transmitted when using certain services with location functions enabled.

   • Voice Information: Recordings made when you contact our Customer Service team, stored on our servers or with trusted third-party service providers under contract.

   • Session Information: Usage details per session or per product use.

   • Viewing Information: Data about platforms, including mobile apps and websites visited, videos or content viewed, and viewing duration.

   • Other Information: Any additional data related to third-party content usage through our services or information you consent to provide about yourself, your devices, or service use.

5. Collection of Anonymized and Aggregated Data: In situations where we are legally or contractually prohibited from directly collecting personal or service-related information, we may gather such data in aggregated and anonymized forms. This allows us to pursue our legitimate business interests, including testing, product development, operational controls, and service commercialization, as required by applicable laws or contractual obligations.

6. Publicly or Commercially Available or Shared Information: We occasionally gather publicly or commercially available information and combine it with other data about you. This helps us gain deeper insights into your preferences, interests, and needs. We also receive information about you from third parties using our services, such as when they recommend our services to you or make payments on your behalf.

7. Use of Your Data:Having accurate information enables us to offer you a seamless, efficient, and personalized experience. We use the information collected about you to:

   • Assist you or your device in registering for our services.

   • Fulfill requests for specific services or features.

   • Provide tailored content and personalized services based on your past interactions.

   • Deliver targeted advertisements, newsletters, and promotions across our platforms, third-party websites, and social media.

   • Send promotional offers via direct marketing communications, where you have separately consented.

   • Analyze our products and services to better understand our customers and enhance our offerings.

   • Seek your feedback, opinions on our products and services, and conduct customer surveys, with separate consent if necessary.

   • Provide software updates, maintenance, and support for your devices.

   • Comply with legal obligations and processes.

   • Safeguard our rights, property, or safety, as well as those of our affiliates, business partners, or customers.

   • Improve the efficiency and functionality of our online platforms.

   • Monitor and analyze usage patterns to enhance user experiences.

8. Data Processing: The information collected by us is processed for the purposes outlined above in accordance with applicable laws, including but not limited to the Information Technology Act, 2000.

9. Data Sharing:We share your data internally within our organization only with individuals who need it to provide services or assist with your requests. Additionally, we disclose your information to the following entities strictly as necessary to deliver our services:

   • Affiliates: Companies within our group that we control or own.

   • Business Partners: Trusted partners with whom we collaborate to offer the services you've requested or purchased.

   • Service Providers: Carefully selected third parties who provide services on our behalf, such as repair services, customer support centers, advertising partners (for personalized ads on our and third-party platforms), customer satisfaction surveys, and billing. These providers are contractually obligated to safeguard your information.

   • Legal Requirements and Protection of Services: We may disclose your information when required by law, legal processes, governmental authorities, or to protect our services, including enforcement of our rights, national security, prevention of cyber incidents, and compliance with public security regulations.

   • Corporate Transactions: Your information may be shared in connection with a merger, acquisition, sale, or bankruptcy proceedings.

   • With Your Consent or Direction: We may share information about you with third parties as described in this Privacy Policy or when you explicitly consent.

10. Data Security:We employ administrative, technical, and physical security measures to safeguard your personal information. Despite our efforts, please understand that no security measures are foolproof, and we cannot guarantee absolute protection against unauthorized access or misuse of your data transmitted online.

11. Data Transfer:Your use of our products and services may involve the transfer, storage, and processing of your data, governed by applicable data protection laws and this policy to ensure your protection.

12. Disclosure of Data:Your personal information is yours, and we do not share it with third parties except as expressly stated and agreed upon by you. You have the right to request details of the information we've collected, request corrections or deletions, and limit or restrict processing, sharing, or transfer of your data. Please contact us at [email protected] for any requests.

13. Duration of Data Retention:We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, contractual, or statutory obligations. We ensure appropriate processing and retention of your information with necessary safeguards.

14. Third-Party Services:Some content, advertisements, and features in our products and services are provided by third parties who may use tracking technologies like cookies and beacons. Please review their privacy policies to understand how they use your data, as they are not directly controlled by us.

15. Third-Party Links on Our Digital Platforms:Our services may contain links to third-party websites and services outside our control. We are not responsible for the privacy practices or security of information collected by these external sites. Exercise caution and review their privacy statements.

16. Tracking Technologies:We may utilize cookies, web beacons, and similar tracking technologies to enhance your experience and customize our offerings.

17. Policy for Minors:We do not knowingly solicit or market to children under the age of 18. If you believe we have collected information from a child under 18, please contact us at [email protected].

18. Amendments and Modifications:We reserve the right to amend, delete, modify, or supplement these terms at any time. We will strive to provide a seven-day notice for significant changes.

Contact Us: For updates, corrections, requests, or questions regarding your information, please reach out to us at [email protected].